Safety Center

Pet medical emergency

If your pet's life or health is at risk, call a vet clinic first — message or call the other party second. The few minutes spent waiting for a reply in chat can matter.

These contacts were gathered from each clinic's own website and have NOT been verified by an actual phone call — numbers and hours can change. We recommend confirming a number still works before you actually need it in an emergency.

If your contract names an authorized amount for emergency veterinary care (the "Emergency Veterinary Authorization" section), it exists for exactly this situation — the service provider can act up to that amount without waiting for approval if delay would put the pet at risk.

A pet gets loose or goes missing

• •Search the immediate area calmly and systematically right away — most pets hide nearby rather than running far.
• •Notify the owner or service provider immediately — through the Petunija chat AND by phone, so the message actually gets through.
• •Report it to the Vilnius municipality's general line, 1355, or directly to Vilniaus gyvūnų globos namai (the city animal shelter, +370 652 57707) — they log found and lost animals across the city.
• •If the pet is microchipped, any vet can scan it once found — have the chip registration details ready if the owner doesn't.
• •Post in local neighborhood and lost-pet groups on social media with a photo and the last known location.

Can't reach your booking counterpart

• •Try multiple channels — the Petunija chat AND a phone call or text — a missed call sometimes gets noticed faster than a message.
• •If the situation is urgent for the pet's safety or health, act without waiting for approval — that's exactly what an authorized emergency-vet amount on the contract, if one was set, is for.
• •If you're worried about a person's safety, not just the pet's, call the general emergency number 112.
• •Once resolved, let us know via the profile or conversation menu — it helps us notice a pattern with a specific user.

What we actually check

• •Every new service provider profile is reviewed by an admin against a checklist before approval: a profile photo, a meaningful bio, sane prices, a phone number on file.
• •A government ID and a selfie are manually reviewed by an admin — checking that the document matches the profile, not just that a document exists. The "Identity verified by Petunija" badge only appears after this check.
• •We verify the phone number with an SMS code — a listing doesn't appear in search until the number is verified.
• •We can revoke verified status at any time if a violation or false information comes to light.

What we don't check

• •We do not run a criminal background check — no reliable, publicly accessible Lithuanian API exists for this today, and that's a meaningful, deliberately unclosed gap, not an oversight.
• •"Verified" is a one-time, point-in-time check — it does not guarantee future behavior and is not ongoing monitoring.

Report a user, message, or review

Every profile and conversation has a "More options" menu → "Report". Reviews can be reported directly underneath them. A report goes straight to our admin queue for review.

General contact

Honestly: we don't yet have a separate general support inbox or contact form for anything else (a known gap, not a hidden one). If your question relates to a specific booking or conversation, a message through that booking or conversation is the best path today.